1

Can I buy brackets separately?

In selected countries, it is possible to order spare parts such as shelf supports via our website www.stringfurniture.com. For other markets, we refer you to one of our dealers.

2

Where can I find information regarding colour codes and gloss?

You will find product specifications for each product on our website. Go to the desired product to view all information.

3

What size screw do you use?

4.5 x 50 mm (diameter x length).

4

Does the plug come with the screws?

The universal plug (Fischer Duopower 6x30 mm) is included in all packages containing panels and String Pocket.

5

What is the name of the plug that is included in packages with panels and String Pocket?

The plug is called Fischer Duopower 6x30 mm.

6

What types of walls can the including screw and plug be used for?

The screws are intended for mounting without plugs in wood-based wall boards. If the walls are made of plaster, concrete or brick then the included plug must be used together with the screw. If the walls are made of other material, contact your local specialist dealer for further information on appropriate screw and plug.

7

Are wall spacers included in the screw packages?

Yes, for all packages with wall panels and String Pocket. The spacer has two functions:

1. Makes it impossible to screw too far into the wall, which otherwise can create tension and damage the panel.

2. Conceals the bottom screw that otherwise is visible between the back of the panels and the wall.

8

Where can I find assembly instructions?

You will find assembly instructions in the link below:

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9

Why are there two holes on both side pieces of the cabinets and drawer units?

Both holes have the function of counteracting the cabinet or drawer unit from falling out when a safety peg is inserted in the correct hole. The lower hole is to be used if you are mounting the cabinet or drawer unit into wire panels and the upper hole if it is plex panels. For further information, read the assembly instructions here.

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10

The safety peg to my cabinet or drawer unit is missing, how do I get a new one?

If you bought the product through a reseller, please contact them for faster and professional help. If you bought the product through our website (www.stringfurniture.com), please contact us at info@stringfurniture.com and our Customer Support team will help you further.

11

How do I find my closest String Furniture retailer?

All String Furniture retailers can be found in our store locator. In selected countries, you have the possibility to shop all our products on www.stringfurniture.com.

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12

How do I claim a product?

If you bought the product through a reseller, please contact them for faster and professional help. If you bought the product through our website (www.stringfurniture.com), please contact us at info@stringfurniture.com and our Customer Support team will help you further.

13

What is the maximum load you recommend for your products?

To avoid bending of the shelves we recommend max. 15 kg evenly distributed weight on 78 cm wide shelves and max. 25 kg on 58 cm wide shelves. On our website you will find all product specifications about each product. Go to the desired product to view all information.

The maximum weight limit per section is 150 kg depending on the material of the wall (applies to String System). In case of uncertainty, we recommend that you contact an authorized installer.

14

Do your products have any certifications?

We have chosen to certify large parts of our assortment according to the Möbelfakta standards. The Möbelfakta icon is clearly visible on the product page on our website if the product holds the certification. Read more about our sustainability strategy below.

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15

What is your definition of sustainability?

Read more about our view on sustainability here.

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16

How are your products packaged?

All products come in flat packages and are delivered unassembled.

17

Can you buy shelves individually?

Wooden shelves are only available for purchase in 3-packs. Our metal shelves can be purchased individually.

18

Will the products change in appearance over time?

Wood is a living material and can therefore naturally change its appearance over time, especially when the surface is exposed to direct sunlight.

19

Is it possible to mount rods on all shelves?

Rods can only be mounted on our metal shelves since these are perforated.

20

Can I replace the wooden doors of my cabinet with glass doors?

Unfortunately, the construction is different on display cabinets and cabinets with sliding doors (wooden doors).

21

Can I replace the glass doors of my cabinet with wooden doors?

Unfortunately, the construction is different on display cabinets and cabinets with sliding doors (wooden doors).

22

I am an interior designer/architect and want to help a customer who wishes to decorate their office with your products. Who should I contact?

Please click the link below to get to our contact page, where you will find the correct contact details.

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23

How many hanger racks can I fit on one metal shelf?

A 58 cm wide shelf can hold three units and a 78 cm wide shelf can hold four. Hanger racks are distributed in 2-pack, i.e. two units in a package where each unit can hold two rows of glass. For further product specifications, go to our website and click on the desired product to view all information.

24

How many bottle trays can I fit on one metal shelf?

A 58 cm wide shelf can hold three units and a 78 cm wide shelf can hold four. Bottle trays are distributed in 2-pack, where each unit can hold two bottles.

25

Is there any informational videos available?

There is a Product walk-through video of String System available on our Vimeo page and on our website.

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26

Can I purchase panels and shelves from the String Pocket assortment individually?

No, it is not possible. String Pocket is a complete shelf that is distributed in one package containing two panels and three shelves. Panels and shelves are not sold separately, but the String Pocket assortment is just as flexible as the String System assortment. This means that with one or more String Pocket packages you can build unique and creative shelving combinations. Read more about String Pocket here.

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27

How wide is the gap between the floor and the back of the floor panel?

The gap measures 13 cm (see illustration)

If you have higher floor plinths than this, we recommend that you contact one of our dealers or email us at info@stringfurniture.com.

28

How do I mount a String shelf in the best possible way?

Watch our videos that demonstrates smart tips on how to best mount your shelf. Click here to view the videos.

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29

Can I draw my own String combination?

You can find our drawing tool on our website under Creative assistance - Build Your Own. As the name suggests, you can build your own String® combination. It's easy, fast and fun! Drag and drop desired parts from the menu and create your own unique combination. Play with colors, materials and when it is perfect - save it, print it or send it directly to the shopping cart.

30

I have an older String product at home. Where can I get spare parts?

We do not provide spare parts for products produced earlier than 2005. If you have a product from 2005 onwards, you can contact a dealer or us at info@stringfurniture.com